At the end of the program, the learner will be able to
•    Describe the structure and subsectors of logistics.
•    Detail the basic functions of a E-commerce Delivery Associate.
•    Detail Receiving and handling of shipment process.
•    Demonstrate Shipment de-bagging process.
•    Detail the steps to be followed for Preparing and performing delivery. 
•    Detail the steps to be followed for package collection and return. 
•    Explain package reconciliation process
•    Perform the steps involved for handling cash on delivery shipments
•    Detail the steps to be followed for effective handling of perishable goods
•    Detail the steps to be followed for effective handling of high value shipment
•    Detail the steps to be followed for effective handling of furniture and household goods
•    Demonstrate the process of verifying GST invoices as per SOP